Privacy Policy for Ho Ho Hire
Last Updated: 1 November 2024
1. Introduction
Ho Ho Hire (“we,” “us,” or “our”) operates a peer-to-peer rental marketplace in Hong Kong that connects individuals who wish to rent items with those who have items available for rent. We are committed to safeguarding your personal data under Hong Kong’s Personal Data (Privacy) Ordinance (PDPO). This Privacy Policy describes how we collect, use, and protect your personal data.
2. Information We Collect
We collect different types of information to operate our platform and improve user experience, including:
- Personal Data: Your name, contact information (email, phone number), and identification documents (if needed for verification purposes).
- Account Information: Username, password, profile information, rental history, and user preferences.
- Transaction Information: Rental details, payment amounts, dates, and transaction history.
- Location Data: Your approximate or precise location, if permitted, to connect you with nearby rentals.
- Device and Usage Information: IP address, browser type, device identifiers, and interactions with our platform.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance user experience and analyze site usage.
3. Purpose of Collection and Use of Personal Data
We use the personal data collected for various purposes, including:
- To operate and improve our marketplace services.
- To process rentals, transactions, payments, and refunds.
- To verify user identity, when necessary, to enhance security.
- To personalize your experience by showing items based on preferences and location.
- To communicate with you regarding your account, transactions, and any customer support requests.
- To prevent fraud, enforce terms, and ensure platform security.
- To comply with Hong Kong’s legal requirements and protect our legal rights.
4. Disclosure of Personal Data
We may share personal data with the following parties under specific conditions:
- With Other Users: Some data, such as your profile information, may be visible to other users.
- Service Providers: We share data with trusted third-party service providers for payment processing, identity verification, and analytics.
- Legal Authorities: We may disclose data to comply with legal obligations or respond to requests from law enforcement.
- Business Transfers: In the case of a merger, acquisition, or business transfer, your data may be transferred to the new owner or entity.
5. Data Retention
We retain personal data as long as necessary to fulfill the purposes outlined in this policy or as required by law. Data will be securely deleted or anonymized when no longer needed.
6. Your Rights Regarding Personal Data
Under the PDPO, you have the following rights concerning your personal data:
- Access and Correction: You can request access to and correction of your personal data.
- Data Erasure: You may request the deletion of your personal data, subject to legal and contractual obligations.
- Direct Marketing Preferences: You have the right to opt-out of receiving direct marketing communications at any time.
To exercise these rights, please contact us using the information provided below. We may require verification of your identity before responding to requests.
7. Security
We implement security measures to protect your personal data from unauthorized access or disclosure. However, no electronic storage or transmission method is entirely secure, and we cannot guarantee absolute data security.
8. Use of Cookies
We use cookies to enhance your experience and monitor usage on our marketplace. You can control cookie settings through your browser, but this may impact functionality.
9. Children’s Privacy
Our marketplace is intended for users aged 18 or older. We do not knowingly collect personal data from children. If we discover that data has been collected from a minor, we will delete it.
10. International Data Transfers
Although based in Hong Kong, we may transfer your data to servers or third parties in other jurisdictions. In such cases, we ensure that appropriate safeguards are in place to protect your data in compliance with the PDPO.
11. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. The “Last Updated” date at the top of this document indicates the most recent changes. Continued use of our platform after updates implies acceptance of the revised policy.
12. Links to third party sites
In an attempt to provide you with increased value, we may from time to time include third party links on our website. These linked sites have separate and independent copyright and privacy policies. We encourage you to review those policies when you visit those sites. This Copyright and Privacy Policy Statement only covers our website and does not cover any other websites. We therefore have no responsibility or liability for the content and activities of these linked sites.
13. Disclaimer
You assume all risks concerning the suitability and accuracy of the information within this website. The website and publications may contain technical inaccuracies or typographical errors. Ho Ho Hire assumes no responsibility for, and disclaims all liability for, any such inaccuracies, errors or omissions in the website.
14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at: help@hohohire.com.